Why Your Patients Aren’t Committed

Ever wondered why your patients aren’t committing to care and aren’t excited to stick with your recommendations? In this episode, I have a conversation with Jelena, who just finished her 12 Week Transformation. I share the comparative data that we gathered and explain what it means.

More resources
Watch the demo: demo.movenowu.com
Get the free book: book.movenowu.com
Website: movenowu.com

Transcribed Episode:

Todd Pickman:
What’s going on, everyone, I want to start with this.

Todd Pickman:
Okay. So right there, Jelena. Okay. Trying to hide this camera because we still have some patients finishing up care. But I’m going to walk over to my dressing room here. I was just showing your name up on the board for Belts. So Jelena was nice enough to hang out here. Say hi.

Jelena:
Hi, guys.

Todd Pickman:
And we’re here with [Kaylee 00:00:30] too.

Kaylee:
Always. Hi.

Todd Pickman:
Okay. And so, Jelena was saying, she’s like, “I’m so bad at Facebook Lives,” and I said, “Don’t worry, I’ll do all the explaining and the talking.” But she’s nice enough to allow us to share her stuff, her results. She just did her last visit of her 12 week transformation. That’s what today was.

Jelena:
Right.

Todd Pickman:
Okay. So what does that mean? For some of you that haven’t followed this for too long, that means she just went through a process of coming in here a couple of times a week and hanging out in the clinic.

Todd Pickman:
I mean, how long are you usually here for a visit?

Jelena:
Upwards to two hours. I think, depending on the day.

Todd Pickman:
That’s because she’s an overachiever and she comes a long way. But usually it’s about 70 to 90 minutes depending on what it is.

Jelena:
Yeah, an hour or so.

Todd Pickman:
Because there’s a lot that we cover, because she’s going through a corrective care program where we’re checking her, adjusting her, going through posture correction. So with postural corrective exercise and traction and functional movement. And so … How far do you drive from?

Jelena:
I drive from Belle, Oregon, which is about an hour and a half.

Todd Pickman:
So she drives an hour and a half each way to come here. And you’re coming how many times a week?

Jelena:
Twice a week.

Todd Pickman:
She comes twice a week. And initially it was funny because I remember her sister happens to be our office manager here. Okay. And I remember your sister was like, “I don’t know if she’s going to want to come here this many times a week or do this.” But you came in initially for headaches, right?

Jelena:
Yeah.

Todd Pickman:
And then you got some pretty good changes from headaches.

Jelena:
Oh, yeah. Absolutely.

Todd Pickman:
So that caught your attention pretty quick, to be like, “I’m driving twice a week. I don’t really care.” And it was cool because it surprised Brandy and it taught Brandy a lesson too, not to try to predict what a patient or her own sister is going to want to do with her care, her health. But anyway, so long story short, I started off this video showing her name up on the board. She’s a yellow belt, she’s got her yellow belt on. So see she’s got a yellow belt and at this point, 12 weeks, if someone starts off and they’re pretty dysfunctional in their movement, yellow belt is a pretty good achievement. Sometimes they get to a blue belt, but we just looked at your first movement score that you did, you got a 24 out of 46. So that was a pretty low score. Your score now is-

Kaylee:
38.

Todd Pickman:
And that was when?

Kaylee:
A little over a month ago.

Todd Pickman:
Yeah. Like a month ago it was a 38 so probably if you did another movement score today you’d probably be even in the low 40s. Which is really, really good. What am I talking about? I’m talking about objective, comparable measures. So she just went through care. We just took our comparative X-Ray. We went through the comparative X-Rays. If I could have videoed that process and recreated it … When we showed you the X-Rays, you did what? You went, “Yay-“

Jelena:
Oh, yes. I was so excited. Sorry.

Todd Pickman:
Right. Cue. Okay. And so I’m going to flip this around and just show just real quick X-Ray wise what what we look at. And then I’m going to show you the wellness score, which is the thing that we use from Cash Practice, which we’re a huge fan of, which helps quantify all the different measures that we’ve looked at over the course of the 12 weeks to give you a grade, which I haven’t shown you that yet. And then we print out your X-Ray report using PostureRay. And then another nice touch that Kaylee came up with, I’ll give Kaylee full credit for this-

Kaylee:
Heck yeah.

Todd Pickman:
She came up with this idea that for our really hardworking exceptional patients, is that everyone on the team writes something nice on a card, which I thought was so cool. This should be flip flopped. Here, I’m going to flip this around. And so my message is definitely the best cause I drew a jalapeno pepper. Okay?

Todd Pickman:
And so anyway, everyone writes something nice. And so let’s look at the comparative X-Rays. So here’s the first X-Ray. Without talking about all the detail, if you just look at the lines, you’re like, “Ooh, that looks better.” So she had problems with her posterior chain. She was extended quite a bit. And so she’s come forward quite a bit. It’s a much better sagittal balance, much healthier spine. Very, very good. And then, I’m going to flip this next one … And then her AP full spine. This is pretty cool too. So this is her AP. So we’re looking at this from P to A. So left is left, right is right. She’s got a big left thoracic translation … all right … And much improved. So how do we do that? You didn’t do any traction for that alignment. That was all postural corrective exercise and functional movement and adjusting. The sagittal plane on the side view, that was also traction home care. You were pretty diligent about your home care too.

Jelena:
Yeah.

Todd Pickman:
Right?

Jelena:
Yeah. I tried it the best I could. Yeah, absolutely.

Todd Pickman:
So she followed the process, she was at the higher exceptional level of patient compliance, which is good. Which is a question we get all the time as far as like, “Do patients really do their home care?” In these systems, they do do their home care because we also have this online portal. And that’s something too-

Jelena:
It helps motivate you for sure.

Todd Pickman:
And you followed it.

Jelena:
Yeah.

Todd Pickman:
Right. So take us through what you would do with that, as far as the online part of it.

Jelena:
I’m so bad about this, I don’t know. I just [inaudible 00:05:25]

Todd Pickman:
You basically go on and there’s videos and there’s things that explain-

Jelena:
Every week, and they even send you emails to kind of remind you to go on, which is nice. So every week you just go on and there is all kinds of informative …

Todd Pickman:
Stuff. Yeah. It basically teaches you about what you need to know. It’s called 12 week transformation. There’s a journal that goes along with it to help keep you on track. And so let’s pull up the wellness score. Let’s show you this next part. So I’m going to flip this around again. All right. Drum roll wellness score. So now Kaylee has to put all these parameters in. This is something that just got released too, just so you know. This is released in Cash Practice now. It’s called the Move Now Wellness Score. All of our parameters are available to other chiropractors. They just put that in there, I believe. Kaylee and I are going to make training videos.

Kaylee:
Yay-

Todd Pickman:
Sorry, Miles and Holly, we haven’t done it yet, but we’re doing it soon. We’re going to make training videos on all the parameters as far as how this works. So what does that mean? That means that right now, everything that we’ve done so far, you started off at a 66%, D. Now you’re an 85%, B, and all those points or things that you earned. And those are things that are measured across the board, not just X-Ray, not just posture, not just movement, but everything. And so … Is there a way to pull it up so we can see the side by side? All right, so she’s going to pull this up so you can see how this maps out, which you haven’t seen yet. Because we didn’t have this.

Jelena:
She just printed it up for me.

Todd Pickman:
She did print it?

Kaylee:
Yeah. It’s right there.

Todd Pickman:
Cool. Cool. So right here. So it’s pretty cool. It shows all the stuff in red that is bad. And then the red stuff gets better in the most case. And this one’s easy. This one’s easy to improve. The four essentials, that’s … Quality absorptive multivitamin, Omega-3 fatty acid, probiotic.

Kaylee:
I got her on that.

Jelena:
Probiotics, all I do.

Todd Pickman:
Yes. Okay. So we can talk more about that. You can get that score even higher. That’s easy. But everything pretty much improved. And then it breaks it down as far as neurospinal health, functional fitness and general health. And you can see how the score improved. Awesome. And then how this report works is that every parameter in there has a paragraph explaining what it is. This whole thing is available to anyone with Cash Practice now. So that’s a thing that Miles and Holly at Cash Practice put together. So here’s how this works. So it’s just a really cool and objective way of taking someone through this process. And not just saying, “My symptoms decreased and I feel a little bit better,” but … Something that you were telling me too, with work. You were saying at work, what … you were-

Jelena:
I throw freight four months out of the year and I notice I pay more attention to my posture. When I’m getting tired, I notice that I’m falling into my cases instead of holding myself up, which is now … Prior to this, I would’ve never paid attention to that. And now I do.

Todd Pickman:
Yep. So she’s improved her posture. She’s more mindful of her movement. She’s doing functional movement at work every day and she’s preventing injury because we’ve actually taught her how to move properly. So instead of giving a woman a fish, we taught her to fish.

Jelena:
That’s right.

Todd Pickman:
And so now we’ll feed you for a lifetime.

Jelena:
That’s right.

Todd Pickman:
All right. So with that said, over and out. Just wanted to share. In the description of this Facebook Live, you’ll see we put a link. If you want to see how these systems work and how we can do this and help you do this in your practice, go to demo.movenowu.com. You can watch a prerecorded demo of all the behind the scenes stuff for all these systems. Our Belt system of functional movement, how the wellness score works, how our functional movement protocols work, how our forms, our paperwork, patient education, the 12 week transformation. Everything that we’ve done, we have given away the farm. If that’s the phrase, is that it? The farm? Anyway, over and out. Comment below, questions, reach out. We’ll talk soon.

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